PRIVACY POLICY

TRG. Group Of Companies

Privacy Policy

TRG. Group of Companies (TRG.) gives priority to protecting the privacy of your personal information. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). A copy of the Australian Privacy Principles is available for your perusal from the Office of the Australian Commissioner at www.oaic.gov.au.

TRG. collects and holds the following types of personal information:

  • Name, Address, phone number, and email details

  • Business Details including Occupation

  • Partners name and details

  • Current vehicles owned and history of previous vehicles

  • Service History

  • Annual expenditure within TRG.

We will collect only the information necessary to enable us to operate our business and maintain our relationship with you. We may collect your information at the time of sale of parts (or service), through our various service departments at the time of service, through in-store competitions and promotions, via our website, and through direct mail/email/survey results. If you do not wish to provide your personal information, including name, address, and contact details, under the Road Safety Act we will be unable to sell, service or repair your vehicle.

TRG. will only use or disclose your personal information in accordance with the Australian Privacy Principles as set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Use and disclosure may include but are not limited to:

  • QLD Roads and Transport or any other organization that requires your details in order to carry out the transfer of registration of a purchased vehicle

  • Insurance and/or finance brokers for the purposes of referrals if you consent to that

  • Third-party contractors engaged by TRG. to carry out work that cannot be performed by TRG. at our premises

  • Keeping you up to date with the latest developments relating to TRG, its brands, and products

  • Verifying your identity

  • To facilitate the provision of roadside assistance (where applicable)

  • For warranty purposes

  • Invoicing

  • Assisting you with the purchase of your future vehicle

  • Organization of a test drive or use of a loan vehicle

  • Conducting market research to enhance the quality of TRG. businesses and services.

  • Communicating special offers and ensuring that you are kept up to date with the latest TRG. news via email or regular mail.

  • We also use GPS technology to determine your current location. For users, GPS technology will only be used when the Qwota application is active in the foreground of your device’s applications. Some of our location-enabled Services require your Personal Data for the feature to work. By accepting the terms of this Privacy Notice you are agreeing to the use of GPS technology when relevant to the use of our Services. The use of GPS is a setting that you can switch on and off from your browser device settings at any time.

With multiple brands in our marque, TRG. may in the everyday running of the business, disclose your personal information to other divisions within the TRG. group. TRG. may also disclose your personal information to government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law.

All personal information is a stored in secure database and servers and TRG. takes reasonable steps to ensure that your personal information is protected and treated confidentially in accordance with the Privacy Act 1988 (Cth).

TRG. will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you believe that any personal information TRG. and its other trading titles hold about you are not accurate, complete or up to date, please contact the TRG Privacy Officer via admin@trghvy.com.au or the address as listed at the bottom of this document.

You have a right to access your personal information. To make a request for access to your personal information, you will need to contact the TRG Privacy Officer admin@trghvy.com.au or the address as listed at the bottom of this document, who will then require you to verify your identity and specify what information you require.

If you believe TRG. are in breach of the Australian Privacy Principles, you can contact the TRG Privacy Officer via admin@trghvy.com.au or the address as listed at the bottom of this document, to lodge a complaint. The Privacy Officer will endeavor to respond to any complaints received within 30 days. If TRG is unable to resolve your complaint you may take the matter to the Office of the Australian Information Commissioner via enquiries@oaic.gov.au or 1300 363 992.

All correspondence regarding requests for information, amendments or updating personal information, complaints or general information regarding the TRG. Privacy Policy should be emailed to : admin@trghvy.com.au or you can write to us at:

The Privacy Officer
TRG. Group Of Companies Pty Ltd
6 Kendor Street
Arundel
Queensland 4214

Updated as of 10/12/2024